We are excited to work with you!

We put this information together for you so that you might clearly understand our policies, and therefore get the most value out of our work together.

Our Policies

Contacting Us

Please direct all other non-urgent phone calls to (303) 337-4884 or EMAIL US. We’ll do our best to contact you within 48 hours, Monday through Friday, between the hours of 10 am and 5 pm Mountain Standard time. 

Other Notes about Contacting Us

If you have questions or concerns between appointments, please make a list of those questions/concerns to bring to your next appointment. This will ensure you receive the undivided attention you deserve and that we don’t miss anything.

If you have an urgent question, please contact us or SCHEDULE AN APPOINTMENT.

Of course, if you have an emergency medical situation, head to the nearest emergency room immediately.

For your own privacy, please do not include confidential health information in emails, unless you acknowledge that this form of communication is not secure and agree to not hold the Denver Naturopathic Clinic and it’s providers liable for any leak of your information.

Scheduling Your Appointment

Click here to SCHEDULE APPOINTMENTS from the convenience of your computer anytime day or night.

You may also EMAIL US to assist you with scheduling.

Cancellation Policy

Your appointment time is reserved just for you. We know keeping on track with your health goals is important to you. At the same time, we understand that things come up, so if you need to reschedule, please do so immediately via the ONLINE SCHEDULING SYSTEM.

A late cancellation or missed visit leaves a hole in the doctors’ day that could have been filled by another patient. As such, we require 24-hour notice for any cancellations or changes to your appointment. **Patients who provide less than 24-hour notice, or miss their appointment, may be charged a cancellation fee, up to the full cost of the missed appointment (unless we can schedule another person on our waiting list).** Please remember that failure to appear for your appointment prevents others from receiving care.

If you have a change in your schedule, please EMAIL US or call (303) 337-4884. This way we can get you a new appointment quickly and offer your spot to a patient on our waiting list.

 

Financial Policy

Thank you for choosing Denver Naturopathic clinic for your Naturopathic health care. We are committed to giving you the best care possible, and we want you to completely understand our financial policies. The following is a statement of our Financial Policy, in which you are required to read and sign prior to any treatment (this is done online as part of your intake paperwork). The provider of the Denver Naturopathic Clinic have the right to refuse service if all intake paperwork and consents are not completed prior to appointment time.

Payment is due at time of service unless other arrangements have been made in advance. Your financial responsibility to us will be your cash fee. We accept cash, check, and credit cards (Visa, MasterCard, Discover, and American Express).

Your insurance plan will most likely not cover the services of our Naturopathic Doctors. In the State of Colorado, Naturopathic health care is not yet covered by any insurance plans. However, you may submit your own claim to your insurance company; in rare events some portions of service may be reimbursable to you. Additionally, your appointment and any nutritional supplements prescribed by our doctors may be eligible under your Health Savings Account. Ultimately it is your responsibility to understand what your insurance plan will and will not cover.

**Because our doctors services are not covered by insurance, you are responsible for the complete charge. Payment is due at time of service.**

Text and Email Disclosure

There are times when our doctors are happy to correspond with patients via email and text messaging. Please help us continue to provide the best care possible for all our patients by reading and acknowledging the following note:

Correspondence in the form of text or email is intended for clarification on your current treatment plan, updating your doctor about your current treatment, or for questions that can be answered in brief. If you have a matter that requires immediate attention, or a new concern that requires a scheduled consultation, please call directly at (303) 337-4884 to request an appointment at your doctor’s soonest availability. As always, please address any medical emergencies by calling 911.

Text and email messages will be responded to within 2-3 business days as the doctor’s schedule allows. As both doctors are also very active in the community, it rarely happens that an email or text message gets buried or sent to spam unintentionally. In the event that you do not hear back within 2-3 business days, please reach out to us by phone at (303) 337-4884.

The following questions are better suited to a scheduled office/phone visit and may incur a fee if answered through message communication:

  1. Questions that are complex and require more than a “yes” or “no” answer.
  2. Questions addressing new symptoms, referrals, or paperwork that have not been previously discussed in office.
  3. Inquiries about new lab orders.
  4. Requests for new supplement review or medication management.
  5. Any concerns that may require a physical examination.

**Texts and emails extending beyond these parameters will be billed at the same hourly rate, with a minimum charge of $30.**